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Your order

Your order will be dispatched within 1-3 workdays from the time you finalise your purchase. This may vary during sales seasons. In this case, you will be notified by us and you will be given an estimated shipping date. When your order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details and tracking number.

Mostly orders are sent from London, United Kingdom but some of them for EU could be sent from Croatia. Depending of place of dispatch we will inform you how long your pieces is gone travel to you and also price of shipment.

If you have further questions about your order - please contact us.

Refund and exchanges

We care about our customers. If you are not completely satisfied with your product or the service we provide, please contact us and we will do our best to ensure you have a positive experience. You can contact us on email tildalovesjewellery@gmail.com. After we spike with you we will give you instruction how we gonna help you.

If you do not like the item, please contact us within three days of receiving it. Returned items must be sent to us by registered mail with a tracking number, in their original condition and with original packaging. We will refund the purchase price of the item once we have received the item back. The customer is responsible for return shipping charges. Any border charges incurs by an item being returned will be subtracted from the refunded amount.

***Please note: customized/personalized orders and sale items are not returnable unless an error has been made by TILDA LOVES JEWELLERY. We will not be responsible for goods damaged or lost during transit. If your item has not arrived 30 days after the date of shipping, please let us know and we will do our best to resolve the issue.

Jewellery Care

Avoid direct contact with water and chemical products e.g. creams and perfume. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode. Jewellery should not be worn in the shower or bath, or when bathing in a hot tub, pool or in the sea. Chemicals such as chlorine can damage, discolour or erode precious metals and semi precious stones.

Gold plated jewellery requires more care. Although gold-plated jewellery will not tarnish over time like silver, the gold appearance may slightly fade depending on wear and exposure to chemicals and cosmetics. Care should always be taken when cleaning gold plated jewellery to protect the layer of gold from being worn away or scratched.
Sterling silver can tarnish over time when exposed to the open air. Tarnishing is a natural process that can be cleaned.

Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water.
Pour a few drops lemon juice with soda on soft toothbrush to clean your brass jewellery.

HOW TO STORAGE YOUR JEWELLERY?

Store all jewellery in a clean, dry place away from direct sun exposure and other atmospheric elements. Do not store jewellery next to radiators, windowsills or in rooms with excess condensation, such as bathrooms or wet rooms. Damp and hot conditions can cause precious metals to discolour, tarnish and erode as well as damage gemstones. Silver and brass in particular is susceptible to tarnishing but with right care you can wear it forever.
Keep all jewellery in separate pouches, boxes or bags to prevent pieces rubbing and scratching against one another. Storing silver jewellery in individual, air-tight plastic bags can help reduce or prevent the effects of this.

HOW TO CLEAN YOUR STONES JEWELLERY?

Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery, rise it with clean water.

HOW TO CLEAN YOUR BRASS JEWELLERY?

Pour a few drops lemon juice with soda on soft toothbrush to clean your brass jewellery.
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